![]() ![]() ITSI recently introduced the beta glass table framework that will soon become the official and only framework. Glass tables feature a drawing canvas where you can add visualizations in the form of KPIs and service health scores, upload images and icons, and add charts. Create glass tables to provide dynamic contextual views of your IT topology or business processes and monitor them in real time. Service insights provides the following features and functionalities that work together to provide visibility and insight into the health of your services: 1ĥ Glass tables Glass tables are custom visualizations that help you monitor KPIs and service health scores. This top-down mapping functionality helps you immediately see the impact of a problematic object on the rest of the service operation. ITSI Service Insights helps you map these service dependencies based on a connection between devices and applications. These applications and hosts are all configured to offer the service of financial reporting. For example, creating financial reports through a web-based application requires a computer, web server, application server, databases, middleware, and network infrastructure. Services can be internal, like an organization system, or customer-facing, like an organization's website. Within ITSI, a service is a set of interconnected applications and hosts that are configured to offer a specific service to the organization. The information derived from Service Insights helps you better detect problems, simplify investigations, triage issues, and accelerate resolutions. All Rights ReservedĢ Table of Contents Overview.1 Overview of Service Insights in ITSI.1 Create services.5 Overview of creating services in ITSI.5 Create a single service in ITSI.6 Import services from a CSV in ITSI.7 Import services from a search in ITSI.13 Define entity rules for a service in ITSI.16 Add service dependencies in ITSI.17 Backfill service health scores in ITSI.19 Add tags to a service in ITSI.20 Create KPIs.22 Overview of creating KPIs in ITSI.22 Define a KPI source search in ITSI.23 Split and filter a KPI by entities in ITSI.25 Configure KPI monitoring calculations in ITSI.26 Define KPI unit and monitoring lag in ITSI.27 Enable backfill for a KPI in ITSI.28 Configure KPI thresholds in ITSI.29 Set KPI importance values in ITSI.31 Create KPI base searches in ITSI.34 Synchronize KPI searches in ITSI.39 Advanced thresholding.40 Overview of advanced thresholding in ITSI.40 Create time-based static KPI thresholds in ITSI.40 Create adaptive KPI thresholds in ITSI.45 KPI alerting.50 Receive alerts when KPI severity changes in ITSI.50 Apply anomaly detection to a KPI in ITSI.51 Service templates.57 Overview of service templates in ITSI.57 Create a service template in ITSI.58 Create a service from a service template in ITSI.59 Link and unlink services from service templates in ITSI.61 Update a service template in ITSI.63 Predictive Analytics.66 Overview of Predictive Analytics in ITSI.66 Set up Predictive Analytics in ITSI.67 Access Predictive Analytics in ITSI.68 Determine whether your service is a good fit for modeling in ITSI.69 Train a predictive model in ITSI.71 iģ Table of Contents Predictive Analytics Test a predictive model in ITSI.77 Create an alert for potential service degradation in ITSI.78 Add a predictive model to a glass table in ITSI.79 Retrain a predictive model in ITSI.80 Delete a predictive model in ITSI.82 Predictive Analytics performance considerations in ITSI.82 ITSI Predictive Analytics use case.83 Beta glass tables.94 Overview of the beta glass table editor in ITSI.94 Configure the layout of beta glass tables in ITSI.95 Add data sources to beta glass tables in ITSI.97 Add visualizations to beta glass tables in ITSI Add inputs and tokens to beta glass tables in ITSI Source options reference for the beta glass table editor in ITSI Swap between services within beta glass tables in ITSI Tutorial: Build a beta glass table to monitor request and volume flow Tutorial: Build a beta glass table to monitor your infrastructure Classic glass tables Create a glass table in ITSI Manage glass tables in ITSI Swap between services within glass tables in ITSI iiĤ Overview Overview of Service Insights in ITSI Service Insights in IT Service Intelligence (ITSI) represents the mapping and monitoring of business and technical services within your organization. 1 Splunk IT Service Intelligence Service Insights Manual Cloud only Generated: 7:24 am Copyright (c) 2020 Splunk Inc.
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